REPORT A CONCERN
COMMUNICATION PROTOCOL
Pulaski County Special School District strives to address your questions and concerns quickly and effectively. Therefore, PCSSD developed communication protocols to promote direct, open and respectful interactions in order to efficiently work through problems and concerns, while also providing an opportunity to share compliments.
If you have a concern, inquiry or suggestion, we want to help. Follow the guide below to make sure you get to the right person so your issue can be resolved promptly. Please allow staff 24 - 72 hours to respond Monday through Friday during business hours 8:00 a.m. to 4:30 p.m. You may also fill out a COMPLAINT FORM to facilitate the report.
CHAIN OF COMMAND
The communication protocol starts with the staff member closest to the situation, as that person will usually have the most information. At times, additional personnel are required to resolve specific situations. Appropriate communication channels for a variety of topics are listed here. The District encourages any and all questions from parents and residents regarding school matters. Specific staff emails can be found on the school website.
Academics
1st Contact | Teacher |
|---|---|
2nd Contact | Building Principal |
3rd Contact | Director of STEM & Blended Learning Director of Humanities & Learning Services |
4th Contact | Deputy Supt. for Learning Services |
5th Contact | Superintendent |
Athletics
1st Contact | Coach |
|---|---|
2nd Contact | Athletic Director Sylvan Hills Feeder - Denny Tipton Robinson Feeder - Todd Eskola Maumelle Feeder - Kirk Horton Mills Feeder - Raymond Cooper |
3rd Contact | Building Principal |
4th Contact | Superintendent |
Discipline
1st Contact | Teacher |
|---|---|
2nd Contact | Building Principal |
3rd Contact | Director of Pupil Services |
4th Contact | Asst. Supt. for Equity and Pupil Services |
5th Contact | Superintendent |
Facilities
1st Contact | Secretary to Executive Dir. of Operations |
|---|---|
2nd Contact | Executive Director of Operations |
3rd Contact | Dr. Charles McNulty |
Food Services
1st Contact | Cafeteria Manager |
|---|---|
2nd Contact | Building Principal |
3rd Contact | Director of Student Nutrition |
4th Contact | Asst. Supt. for Equity and Pupil Services |
5th Contact | Superintendent |
Health Services
1st Contact | School Nurse |
|---|---|
2nd Contact | Building Principal |
3rd Contact | Coordinator of Health Services |
4th Contact | Asst. Supt. for Equity and Pupil Services |
5th Contact | Superintendent |
Transportation
1st Contact | Transportation Assistant |
|---|---|
2nd Contact | Director of Transportation TBD |
3rd Contact | Executive Director of Operations |
4th Contact | Superintendent |
Special Education Services
1st Contact | Teacher |
|---|---|
2nd Contact | Building Principal |
3rd Contact | Associate Dir. of Special Education |
4th Contact | Director of Special Education |
5th Contact | Superintendent |