REPORT A CONCERN

COMMUNICATION PROTOCOL

Pulaski County Special School District strives to address your questions and concerns quickly and effectively. Therefore, PCSSD developed communication protocols to promote direct, open and respectful interactions in order to efficiently work through problems and concerns, while also providing an opportunity to share compliments.

If you have a concern, inquiry or suggestion, we want to help. Follow the guide below to make sure you get to the right person so your issue can be resolved promptly. Please allow staff 24 - 72 hours to respond Monday through Friday during business hours 8:00 a.m. to 4:30 p.m.

CHAIN OF COMMAND

The communication protocol starts with the staff member closest to the situation, as that person will usually have the most information. At times, additional personnel are required to resolve specific situations. Appropriate communication channels for a variety of topics are listed here. The District encourages any and all questions from parents and residents regarding school matters.

Topic/Area

Academics

Athletics

Discipline

Facilities

Food Services

Health Services

Transportation

1st Contact

Teacher

Coach

Teacher

Secretary to Executive Dir. of Operations

Cafeteria Manager

School Nurse

Transportation Assistant

2nd Contact

Building Principal

Athletic Director

Building Principal

Executive Director of Operations

Building Principal

Building Principal

Director of Transportation

3rd Contact

Director of Accountability & Special Projects

Building Principal


Director of Pupil Services

Superintendent

Director of Student Nutrition

Coordinator of Health Services

Executive Director of Operations

4th Contact

Deputy Supt. for Learning Services

Superintendent

Asst. Supt. for Equity and Pupil Services

Asst. Supt. for Equity and Pupil Services

Asst. Supt. for Equity and Pupil Services

Superintendent

5th Contact

Superintendent

Superintendent

Superintendent

Superintendent