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COMMUNICATION PROTOCOL

Pulaski County Special School District strives to address your questions and concerns quickly and effectively. Therefore, PCSSD developed communication protocols to promote direct, open and respectful interactions in order to efficiently work through problems and concerns, while also providing an opportunity to share compliments.

If you have a concern, inquiry or suggestion, we want to help. Follow the guide below to make sure you get to the right person so your issue can be resolved promptly. Please allow staff 24 - 72 hours to respond Monday through Friday during business hours 8:00 a.m. to 4:30 p.m.

CHAIN OF COMMAND

The communication protocol starts with the staff member closest to the situation, as that person will usually have the most information. At times, additional personnel are required to resolve specific situations. Appropriate communication channels for a variety of topics are listed here. The District encourages any and all questions from parents and residents regarding school matters.

Topic/Area 1st Contact 2nd Contact 3rd Contact 4th Contact 5th Contact
Academics Teacher Building Principal Director of Accountability & Special Projects Deputy Supt. for Learning Services Superintendent
Athletics Coach Athletic Director Building Principal Superintendent
Discipline Teacher Building Principal Director of Pupil Services Asst. Supt. for Equity and Pupil Services Superintendent
Facilities Secretary to Executive Dir. of Operations Executive Director of Operations Superintendent
Food Services Cafeteria Manager Building Principal Director of Student Nutrition Asst. Supt. for Equity and Pupil Services Superintendent
Health Services School Nurse Building Principal Coordinator of Health Services Asst. Supt. for Equity and Pupil Services Superintendent
Transportation Transportation Assistant Director of Transportation Executive Director of Operations Superintendent